Notes from Planning for the Human-Digital Workforce

I listened into an MIT Sloan Management Review webinar this morning, Planning for the Human-Digital Workforce, with Mary Lacity. I like to learn more about automation or augmentation or the general idea of What Happens Next when it comes to humans and computers, or humans vs. computers, or however you want to look at it. It's going to happen. It has happened. I do it myself, although in a really unsophisticated way. It's an interesting and anxious time.

Anyway. Here are a few notes from the presentation:


Characteristics of...

  • Robotic Process Automation: structured data; rules-based processes; deterministic outcomes
  • Cognitive Automation: structured and unstructured data; inference-based processes; probabilistic outcomes

Some references:

Some work by Mary Lacity:

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